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This policy, and any Contract between us, are only in the English language.
Information we may collect from you
a) Information you give us. You may give us information about you when you use our Services by for example, filling in forms on our Sites or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our Sites, search for a product, place an order on our Sites, enter a competition, promotion or survey, and when you report a problem with our Sites. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description, gender and photograph. If you apply for or inquire about a job opening with us, we may also collect additional information about you, such as your work history and other information in connection with your application.
b) Information we collect about you. With regard to each of your visits to our Sites we may automatically collect the following information:
c) Information we receive from other sources. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
Uses of the information
We use information held about you in the following ways:
a) Information you give to us. We will use this information:
b) Information we collect about you. We will use this information:
Disclosure of your information
Our policy is to not share the information described above with third parties outside of Zeon Ltd without prior consent. We may, however, share the information we collect about you in limited circumstances including to:
Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you. For example:
(a) We pass your delivery address and telephone number to our partner courier companies in case they need to contact you directly if there is a problem with your delivery;
(b) We pass certain personal information to third party payment management companies to enable them to verify your credit or debit card details;
(c) We may pass your details to service providers who help us deliver the App;
(d) We pass certain purchasing information and use of discounts to business partners who facilitate such discount schemes, provided you have previously registered with them.
(e) We pass your personal information to business partners who provide us with and assist us in operating customer service management software, designed to improve and manage our interaction with customers and your customer service experience.
We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If we plan to merge with or be acquired by that third party or in connection with a partial or total sale of assets, bankruptcy, or another corporate change.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, subpoena or court order or in order to enforce or apply our Terms & Conditions
If we believe in good faith that the disclosure of information is necessary to: prevent imminent physical harm or financial loss to us; prevent or report suspected illegal activity; protect anyone's rights, property, or safety. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
If you otherwise consent or direct us to share your information with third parties.
If you wish to opt out of receiving marketing emails from Zeon Ltd, you can do so by following the instructions in the email or by logging into your online account.
Please note that if you decide to opt out it may take a few days to process your opt-out request and that you may continue to receive promotional or marketing materials during this time. Also, please note that opting out of receiving will not preclude us from sending you other types of non-promotional messages, such as emails confirming transactions.
Where we store your personal data
We use cyber security best practices to prevent the unauthorised use, access, or disclosure of your personal information. For example, all information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL/TLS technology and card data are processed by PCI compliant payment providers.
While we strive to protect your personal information, no system can ever be 100% secure and we cannot guarantee the absolute security of your personal information; any transmission is at your own risk. You can help protect your online personal data by following these safety tips:
If using a public computer or terminal, always log out and close the browser when you complete an online session.
Keep passwords private. Remember, anybody who knows your password may access your account.
When creating a password, a combination of letters and numbers is best.
Avoid using the same password for multiple online accounts.
You should use your own virus protection software and keep it up to date.
If there has been (or you suspect) an unauthorised use of your password or account, please notify us immediately.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Sites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Access to information
If you would like to see a copy of the personal data we hold on you then please write to: email@example.com A small fee will be payable.
Third Party Sites
We are totally committed to ensuring that your online shopping experience is completely private and when you give us your name, address, credit card, contact details, or any other personal details we promise to keep them safe and secure and with the exception of that outlined in this policy, we promise never to share them with anyone outside of our website.
Our website is as secure as we can make it, with up-to-date security features. The website uses 128-bit SSL (Secure Sockets Layer) encryption technology which is the most advanced level of security that is currently available for online purchasing. When you are in a secure area of the website, such as the checkout screens, you should see a solid padlock in your browser status bar to indicate that the encryption is taking place.
Cookies are tiny text files stored on your computer when you visit certain web pages, which we use to keep track of what you have in your basket and remember you when you return to our website.
To utilise all the online shopping and personalised features of our website, your computer, tablet or mobile phone will need cookies enabling, as we can only provide you with certain personalised features of this website by using them.
Our cookies don’t store sensitive information such as your name, address or payment details: they simply hold the ‘Key’ so that once you’re signed in, is associated with this information.
We're giving you this information as part of our programme to both comply with legislation, and to ensure we're honest and transparent about your privacy when using our website. We know you'd expect nothing less from us – we will always endeavour to treat your information as if it were our own.
If you’d like to learn more about cookies in general and how to manage them, aboutcookies.org. If you’d like to opt out of cookies, please go to the Network Advertising Initiative website.
Please note that we’re not responsible for the content of external websites.
Link to these pages
Network Advertising Initiative Websites: http://optout.networkadvertising.org/?c=1#!/
We treat your personal data in the same way we would want our own data treated – so we are absolutely committed to ensuring your details are kept confidential, and only used to provide you with outstanding customer service.
We promise never to sell your personal details to any company, and unless specifically authorised by you to do so, we will never pass your details to third-party companies for mailing or marketing purposes outside of our website.
When you make a purchase from us we need to collect some personal information from you. Your information is held on secure servers and we fully complies with the obligations required of the General Data Protection Regulations (GDPR) and current consumer legislation.
What We Collect
Title, first name and surname
Contact information including telephone number and email address
Geographical information – your address and postcode and IP address
Information about your online purchases from us (for example, what you have bought, when and where you bought it and how you paid for it)
Information about your online browsing behaviour and information about when you click on one of our adverts
Information about any devices you have used to access our Services (including the make, model and operating system, IP address, browser type and mobile device identifiers)
If You Contact Us
When you contact us, or we contact you or you take part in promotions, we may collect:
Personal data you provide about yourself anytime you contact us about our Services (for example, your name, username and contact details), including by phone, email or post or when you speak with us through social media
Details of the emails and other digital communications we send to you that you open, including any links in them that you click on
Your feedback and contributions to customer surveys and questionnaires
How We Use Your Data
We require this data to understand your needs and provide you with an excellent service, but also:
Placing, processing and dispatching your order(s)
Internal record keeping
Analysing demographic and geographical location data via Google Analytics using cookies
Providing you with website sharing services and social network connectors
We may use the information to improve our products and services
We may periodically send promotional emails about new products & special offers
From time to time, we may also use your information to contact you for market research purposes
We may use information to manage and improve our day-to-day operations
Email Marketing Services
From time to time, we may email you with offers and updates on our products and services. These emails may be personalised to contain your name for promotional reasons. We use some third-party institutions to perform services on our behalf, including the handling, processing and fulfilment of your order. They receive only the information required to do this and all such institutions are under strict contractual obligations to keep your personal information secure and private.
Phishing Emails and Calls
Phishing is the process of gaining someone’s personal data illegitimately. This is often done by email and telephone, with the phisher claiming to be from an official or legitimate source.
Never share your personal information with someone claiming to be from us. If we need to legitimately contact you regarding your payment method or delivery (for example), we will ask you to call. If you believe someone is attempting to deceive you into passing your personal data over, please let us know as soon as possible.
If you would like to learn more about phishing, please see the Action Fraud website.
We try to ensure our mailings are relevant and contain offers that interest you, but should you no longer wish to hear from us, click the link at the bottom of one of our emails to update your account preferences. The process to unsubscribe your email may take up to five working days.